return policy
every detail matters. if there is a real issue with your order, we will resolve it with care and fairness.
return window
you may request a return within 14 days of delivery, as long as the item is in original condition: unworn, unused and with all original packaging and accessories included.
how to start a return
to initiate a return, email help@ooakeyewear.com within 14 days of delivery. include your order number, the reason for return, and clear photos and videos of the item. returns submitted without prior approval or proper visual proof may not be accepted.
conditions for return
- returns due to personal preference (such as size, fit or style) are eligible only for store credit or exchange
- only items with manufacturing defects or incorrect deliveries are eligible for monetary refund
- products must be returned unused, in original condition, with all packaging and accessories intact
- returns sent without approval or outside the return window may not be processed
exchanges
to exchange an item for a different color or style, email help@ooakeyewear.com. exchanges are subject to product availability and the same conditions above.
return shipping
return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. we recommend using a trackable shipping service.
non-returnable items
- gift cards
- products received for free as part of promotional offers
- items with visible wear, misuse or damage caused after delivery
note: complimentary items included in promotional bundles are not eligible for return, refund or store credit.
if you have any questions, reach us at help@ooakeyewear.com.