follow the journey of your eyewear with ease. once your order is processed, you’ll receive a tracking number to trace your package from our atelier to your doorstep.

depending on your location, shipping is handled by the local postal service or UPS.

to check your delivery status, track your order here and experience the anticipation with clarity and confidence.

yes. all ooak products are covered by a 1-year warranty against manufacturing defects.

this includes issues related to materials or production — such as faulty hinges, lenses, or structural flaws — as long as they are not caused by misuse or accidents.

to request support, simply email us at help@ooakeyewear.com with your order number, a brief description of the issue, and a clear photo of the product.

we offer fast, express shipping worldwide. all orders are processed within 24 hours, and delivery times vary depending on your location and chosen shipping method.

estimated delivery times:

- us, ca & au: → 5–7 business days
- europe → 4–6 business days
- uae & middle east: → 6–8 business days
- rest of the world → 7–10 business days

once your order ships, you’ll receive a tracking number to follow its journey. you can expect your new eyewear to arrive quickly and efficiently, so you can enjoy them sooner.

we are committed to your complete satisfaction. should you wish to return your eyewear, we offer a 100-day return policy, commencing from the date of delivery. to initiate a return, please follow these refined steps:

1. ensure eligibility: items must be returned in their original, unused condition, with all protective materials and tags intact. the original packaging, including any cases or cloths, must also be returned in pristine condition.

2. contact us: please reach out to our customer service team at help@ooakeyewear.com to request a return authorization. we will provide you with further instructions.

3. secure packaging: carefully repackage your eyewear in its original packaging to prevent damage during transit.

4. ship with care: affix the return shipping label to your package and ship it from a reputable carrier.

5. refund processing: once we receive and inspect your returned eyewear, we will process your refund to the original method of payment. please allow 7 business days for the refund to appear on your statement.

experience our eyewear with the confidence of a seamless return process, designed to ensure your complete peace of mind.

we offer a seamless and secure checkout experience. nearly all major credit cards are accepted, along with digital wallets and express payment options. every transaction is encrypted to protect your privacy at every step.

our eyewear is crafted through a global process — designed with precision, developed with purpose, and assembled in specialized ateliers. each frame reflects our commitment to quality, detail and timeless form.

our client care team is here to assist you with intention and attention. for any inquiry — from styling advice to post-purchase support — reach out to help@ooakeyewear.com. we aim to reply within 24 hours, monday through friday.