privacy policy

at ooak, we value your privacy and are committed to protecting your personal information. this policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

by using our site, you agree to the terms of this privacy policy.

1. information we collect

when you use our site or place an order, we may collect the following information:

  • name

  • email address

  • phone number (optional)

  • billing and shipping address

  • payment details (processed securely via shopify payments, stripe, and paypal)

  • ip address and browser/device data

  • purchase history and customer service interactions

we do not store full credit card numbers or sensitive payment data.

2. how we use your information

we use your information to:

  • process and fulfill orders

  • send order confirmations and tracking updates

  • communicate with you about your purchase

  • provide customer support

  • improve our website and shopping experience

  • send marketing emails (only with your consent)

3. cookies and tracking

we use cookies and similar technologies to:

  • remember your preferences

  • track website traffic and performance

  • personalize your shopping experience

you can control or disable cookies in your browser settings. for more details, see our cookie policy.

4. sharing your information

we only share your data with trusted third parties necessary to run our business, such as:

  • payment processors

  • shipping carriers

  • email marketing platforms

  • analytics providers (e.g. Google Analytics)

we do not sell or rent your personal information to third parties.

5. your rights

depending on your location, you may have rights under GDPR or other privacy laws, including:

  • the right to access your personal data

  • the right to correct or delete your data

  • the right to withdraw consent or object to data processing

  • the right to request a copy of your data

to exercise any of these rights, please contact us at help@ooakeyewear.com.

6. data retention

we retain your personal data only as long as necessary for order fulfillment, legal obligations, or customer support. after that, it is securely deleted.

7. security

we use secure platforms and industry best practices to protect your personal data.

to help ensure the safety of your account, we recommend keeping your login credentials private and avoiding shared access.

8. changes to this policy

we may update this privacy policy from time to time. any changes will be posted on this page with the effective date below.

9. contact

if you have any questions about this privacy policy or how we handle your data, please contact us at:

wmail: help@ooakeyewear.com